Enrollment advisor (part-time)

Location: Live in U.S. Mountain or Pacific time zones/Fully remote

Languages required: Bilingual in both Spanish and English

About Us

EnGen offers an at-scale, AI-powered approach to English instruction, designed to solve a systemic access issue: Adult English learners now represent 1 in 10 working-age adults in the U.S., yet the workforce system serves the needs of just 4% of these workers. 

A Certified B Corporation, EnGen is filling the gap by partnering with employers, adult educators, workforce development organizations, and state governments to connect job seekers and incumbent workers with English skills, career pathways, and employment in high-demand industries. EnGen’s workforce-aligned approach addresses employers’ recruitment and retention challenges and advances learners’ economic mobility. 

We focus on making sure that learners can rapidly access the English skills they need to accomplish their goals, using technology to do what computers do best, so people can do what humans do best. This starts with a web and mobile application that is built on real-world media content, an adaptive suite of learning activities, and a data-based personalization algorithm. In addition to the core English upskilling platform, EnGen leverages a team of multilingual enrollment specialists, multilingual learner success coaches, and experienced teachers, along with AI-based multilingual learner support materials, conversation practice, and an ever-changing offering of dynamic, virtual workshops and classes. Everything we do is tracked, measured, and assessed so that we can continuously improve our product offering, ensuring that the learners we serve make progress as quickly as possible.

The best part for us is that we get to do all of this as a passionate, empathetic, collaborative team with awesome people whom we sincerely like.

EnGen’s Marketing team needs a proactive, self-motivated, results-oriented Enrollment Advisor to guide potential learners, who speak a wide range of languages, through the registration process.

The impact you’ll have at EnGen

Our Enrollment Advisors are passionate, relentless, mission- and results-driven. He/she will be patient and have a genuine interest in setting up potential learners for success. He/she will be creative in solving problems about how to communicate with potential learners.

What you’ll be doing (but not limited to):

  • Answer calls from potential learners

  • Contact via phone, email and text those who express interest, but don’t complete the process

  • Check for texts from learners

  • Contact any unanswered calls

  • Help to enroll learners who have completed an application

  • Potentially co-host informational webinars

  • Contact learners we meet at onsite events

  • General support for learners until they transition to a coach

  • Support the coaching team with learners who want to re-enroll

What you’ll bring:

  • At least a high-school diploma or the equivalent

  • Bilingual in Spanish and English; other languages are a bonus

  • 1 year of customer service and/or sales experience

  • Internally driven to reach goals set for the company and for the position

  • An entrepreneurial spirit and being a self starter

  • Experience in business-to-business lead generation and sales is desired

  • Clear and professional written and oral communication skills

  • Comfortable on the phone and ready to talk to potential learners all day, every day

  • Highly competent at using a variety of technology platforms for virtual meetings, presentations and various engagement

  • Attention to detail, highly organized, and efficient in managing multiple needs at once

  • Creative thinker; comfortable with ambiguity

  • Positive attitude and an intense desire to learn

  • Competitive and goal-oriented

  • A desire to be a part of a sales process at a growing company

  • A passion for language-learning, technology and the start-up community

Other details about the role:

  • Part-time position

  • Fully-remote - living in U.S. Mountain or U.S. Pacific time zones

  • Must be authorized to work in the U.S.

To apply:

Email your CV/resume to Penny Williams at penny@getengen.com.