Enrollment advisor (part-time)
Location: Flexible/Fully remote
Languages required: fluency in both English and Spanish
About Us
EnGen is a leading web and mobile-based English learning platform that provides personalized, career and skills-based language instruction to employers, educational institutions, and workforce development initiatives in the United States and Canada. Our approach is steeped in 30 years of scientific research, and our patented product is built with cutting-edge technology that enables us to dynamically create career and skills learning pathways from everyday media content. EnGen has been proven effective - both in the lab and in the wild - which is no small feat for a digital education company. We are tackling a tough problem, but that’s okay; we love tough problems, and you should too.
This is a rare opportunity to work with a talented team to build a high-growth company in a multi-billion dollar market currently served by old-school book publishers, non-scalable, face-to-face instruction and technology products built in the ‘80s. We measure our success by how much we teach our students and how much value we deliver to our customers. The market for English learning is ripe for change and we have a leadership team, board of directors, and investor base that is ready to support the company as we move from being a market-leading product to becoming the standard platform for language instruction in the U.S..
The best part for us is that we get to do all of this as a passionate, empathetic, collaborative team with awesome people whom we sincerely like.
EnGen’s Marketing team needs a proactive, self-motivated, results-oriented Enrollment Advisor to guide potential learners, who speak a wide range of languages, through the registration process.
The impact you’ll have at EnGen
Do you care deeply about being an advocate for disadvantaged populations? Do you believe you can improve the employment experience for immigrants in the U.S. by removing English as a barrier to integration?
Our Enrollment Advisors are passionate, relentless, mission- and results-driven. He/she will be patient and have a genuine interest in setting up potential learners for success. He/she will be creative in solving problems about how to communicate with potential learners.
What you’ll be doing (but not limited to):
Answer calls from potential learners who call us
Contact via phone, email and text (as needed) those who express interest, but don’t complete the process
Check for texts from learners
Contact any unanswered calls
Help to enroll learners who have completed an application
Potentially co-host informational webinars (optional)
Contact learners we meet at onsite events
General support for learners until they transition to a coach
Support the coaching team with learners who want to re-enroll
What you’ll bring:
At least a high-school diploma or the equivalent
Fluency in English
Fluency in Spanish; other languages are also a benefit
1 year of customer service and/or sales experience
Internally driven to reach goals set for the company and for the position
An entrepreneurial spirit and being a self starter
Experience in business-to-business lead generation and sales is desired
Clear and professional written and oral communication skills
Comfortable on the phone and ready to talk to potential learners all day, every day
Highly competent at using a variety of technology platforms for virtual meetings, presentations and various engagement
Attention to detail, highly organized, and efficient in managing multiple needs at once
Creative thinker; comfortable with ambiguity
Positive attitude and an intense desire to learn
Competitive and goal-oriented
A desire to be a part of a sales process at a growing company
A passion for language-learning, technology and the start-up community
Other details about the role:
Part-time position
Fully-remote - can work from anywhere in the continental U.S.
Must be authorized to work in the U.S.
To apply:
Email your CV/resume to Penny Williams at penny@getengen.com.