Learner Operations Associate

Reports to: VP of Education, Engagement and Operations
Location: Fully remote - can work from anywhere in the continental U.S.

About EnGen

EnGen is an AI-powered English learning platform on a mission to solve a systemic access issue: Adult English learners now represent 1 in 10 working-age adults in the U.S., yet the workforce system serves the needs of just 4% of these workers. 

A Certified B Corporation, we partner with employers, educators, workforce boards, and governments to connect workers with the language skills and career pathways they need to thrive in high-demand industries.

Our mobile-first platform delivers personalized, real-world English instruction built on media-rich content and adaptive learning. We combine powerful tech solutions with human support—multilingual coaches, enrollment specialists, and live virtual workshops—to ensure learners make rapid, measurable progress toward their goals.

At EnGen, we believe in using tech to do what machines do best, so people can do what humans do best. Our culture is nimble, empowering, welcoming, and transparent. We value inclusivity, empathy, and authenticity. We’re a fully remote team, distributed across the U.S. and growing fast as we help reshape workforce development nationwide.

Position Overview

EnGen’s Operations Team is seeking a proactive, results-oriented Learner Operations Associate to provide excellent customer service to our clients and learners. The Learner Operations Associate will monitor and respond to incoming requests and use various back-end operational tools to manage and respond to those requests. The Learner Operations Associate will provide cross-team support and report directly to the VP of Education, Engagement and Operations.  

Essential Duties & Responsibilities

  • Support with onboarding for non-coaching learners  and enrollment across various clients 

  • Assist with learner re-enrollment and through calling campaigns 

  • Provide over the phone support for learners via Air Call

  • Provide operational support for Customer Success and Channel Partner teams

Other Duties & Responsibilities

  • Support various teams with operational tasks, including learner enrollment and deactivation

  • Cross-train with other operations team members to provide support as needed

  • Identify opportunities for process improvement and increased efficiency within operational workflows

  • Help implement best practices to streamline internal processes

  • Collaborate with EnGen team members to boost seat utilization and learner engagement

  • Attend internal meetings and perform other tasks as assigned

Knowledge & Skills

  • Bilingual fluency in English and Spanish (spoken and written) 

  • A strong passion for helping learners overcome English as a barrier to achieving career advancement, economic mobility, and a better quality of life

  • Strong organizational and time management skills

  • Ability to communicate effectively at all levels with exceptional writing skills

  • Strong customer service skills and cross-cultural sensitivity

  • Minimum 2 years of experience in customer service, operations, or a similar field 

  • Comfortable using Microsoft Excel for basic tasks such as data entry, sorting, and using simple formulas

  • Experience with mass digital communications tools (e.g. Hubspot, Salesmsg, Freshdesk) 

  • Action-oriented: works with a sense of urgency

  • Proactive nature: takes action without strict guidance 

Other details about the role: 

  • This is a 20-hour per week contract position

  • $25/hr

  • Must be authorized to work in the U.S.

  • Able to work flexible hours (MST & PST Preferred)

How to apply for the role?

Interested candidates should send a resume to kristina@getengen.com with Operations Associate in the subject line.