Job Title: PART-TIME Student Success Coach
Location: Fully remote: can work from anywhere in the continental U.S.

About the Organization
EnGen's mission is to remove English as a barrier to educational and career opportunities for immigrants,
refugees, and speakers of other languages in the U.S., using a proprietary online and mobile platform.
EnGen supports the needs of New Americans as they are working towards career and academic
credentials.

EnGen’s adaptive, results-driven approach to language acquisition rapidly provides learners with the
integrated language and workforce skills that they need to succeed in career-development programs.
We work with employers, educational institutions, non-profits, and governments to reach our learners.

We are a mission-driven certified B Corp, and we’re committed to enabling integration and career
advancement for New Americans. Our team is fully remote, distributed across the U.S., and growing
rapidly as the opportunities for upskilling and rethinking workforce development take off across the
country.


Position Overview
EnGen’s Customer Success Team is seeking a proactive, results-oriented Student Success Coach to help
increase the adoption and engagement of learners on our platform. Using a suite of communication
tools, the Student Success Coach will work directly with learners to boost engagement and ultimately
drive the language gains and other outcomes our partners are seeking. You will work closely with the
Customer Success Team and report directly to the Manager, Coaching Services.

Essential Duties & Responsibilities

  • Provide customized coaching support to guide learners in the use of EnGen’s language platform, its features, and added services

  • Monitor learners' caseload progress with check-ins, schedule meetings and/or conduct proactive outreach and communication, responding to learners' questions, concerns, and
    needs. (Engage learners via text message, live chat, phone, video call, or email campaigns)

  • Foster persistence and completion by encouraging and motivating learners to take ownership of their learning success, be active on the platform, and achieve their personal and professional goals

  • Use our analytics tools to identify clients who could benefit from engagement initiatives

  • Manage and complete a backlog of engagement initiative requests

  • Provide support to cross-functional teams in a variety of tasks as needed

  • Share learnings with the CS team and across the organization

  • Additional tasks as needed to support learner and client engagement

Knowledge and Skills

  • Fluency in English and one of the following languages: Spanish, Haitian Creole or French.
    Preference given to any candidates who speak a combination of these languages (professional
    working proficiency)

  • A strong passion for helping immigrants and refugees remove English as a barrier to achieving career advancement, economic mobility, and better quality of life

  • Strong customer service skills and cross-cultural sensitivity

  • Minimum 2 years of experience in student engagement, coaching, customer service, or a similar field

  • Experience with mass digital communications tools (e.g. HubSpot, Salesmsg) and designing/deploying multi-message campaigns for various client types

  • Action-oriented: works with a sense of urgency, deploys engagement campaigns rapidly

  • Proactive nature: takes engagement actions and seeks opportunities to send more without strict guidance

Other details about the role:

  • Contractor position (25 hours a week), schedule set as needed

  • This position is part-time.

  • Must be authorized to work in the U.S.

How to apply for the role:

Interested candidates should send a resume to adriana@getengen.com with “Student Success Coach” in the subject line.