Student Success Coach (Temporary – 3 Months)

Reports to: Student Success Coach Supervisor
Location: Fully remote (Pacific Time Zone preferred)

About EnGen

EnGen is an AI-powered English learning platform on a mission to solve a systemic access issue: Adult English learners now represent 1 in 10 working-age adults in the U.S., yet the workforce system serves the needs of just 4% of these workers.

A Certified B Corporation, we partner with employers, educators, workforce boards, and governments to connect workers with the language skills and career pathways they need to thrive in high-demand industries.

Our mobile-first platform delivers personalized, real-world English instruction built on media-rich content and adaptive learning. We combine powerful tech solutions with human support, multilingual coaches, enrollment specialists, and live virtual workshops—to ensure learners make rapid, measurable progress toward their goals.

At EnGen, we believe in using tech to do what machines do best, so people can do what humans do best. Our culture is nimble, empowering, welcoming, and transparent. We value inclusivity, empathy, and authenticity. We’re a fully remote team, distributed across the U.S. and growing fast as we help reshape workforce development nationwide.

Position Overview

We are looking for a results-oriented Student Success Coach to help increase the adoption and engagement of learners on our platform. Using a suite of communication tools, the Student Success Coach will work directly with learners to boost engagement and ultimately drive the language gains and other outcomes our partners are seeking. You will work closely with the Customer Success Team and report directly to one of the Student Success Coach Supervisors.

Essential Duties & Responsibilities

  • Provide customized coaching support to guide learners in the use of EnGen’s language
    platform, its features, and added services

  • Monitor learners' caseload progress with check-ins, schedule meetings and/or conduct
    proactive outreach and communication, responding to learners' questions, concerns, and
    needs. (Engage learners via text message, live chat, phone, video call, or email campaigns)

  • Foster persistence and completion by encouraging and motivating learners to take
    ownership of their learning success, be active on the platform, and achieve their personal
    and professional goals

  • Use our analytics tools to identify clients who could benefit from engagement initiatives

  • Manage and complete a backlog of engagement initiative requests

  • Provide support to cross-functional teams in a variety of tasks as needed

  • Share learnings with the CS team and across the organization

  • Additional tasks as needed to support learner and client engagement

Knowledge and Skills

  • Fluency in English/Spanish (spoken and written) is required; proficiency in French and other languages is a plus.

  • A strong passion for helping learners overcome English as a barrier to achieving career advancement, economic mobility, and a better quality of life 

  • Strong customer service skills and cross-cultural sensitivity 

  • Minimum 2 years’ experience in student engagement, coaching, customer service, or a similar field 

  • Experience with mass digital communications tools (e.g., HubSpot, WhatsApp, social media) and designing/deploying multi-message campaigns for various client types 

  • Action-oriented: works with a sense of urgency, deploys engagement campaigns rapidly 

  • Proactive nature: takes engagement actions and seeks opportunities to send more without strict guidance 

Other details about the role: 

  • Temporary contractor position (3 months) 

  • Flex (20 hours a week); schedule set as needed 

  • Start date: Second week of August 

  • Fully remote; preference for candidates residing in the Pacific Time Zone 

  • Must be authorized to work in the U.S. 

  • Training will be provided

How to apply for the role?

Interested candidates should send a resume to adriana@getengen.com with Student Success Coach in the subject line.