At EnGen, we’re building the next generation of workforce and talent development tools, combining cutting-edge technology with the human expertise that has made our platform effective from the start. We’ve reimagined our platform from the ground up, to make learning more personal for every learner and more impactful for every organization.

Here’s what’s new:

• A refreshed, intuitive design that’s easy to navigate anytime, anywhere.

• A low-stress proficiency assessment available to some learners for beta-testing before its official rollout.

• A new writing feedback tool that builds confidence through clear, supportive guidance.

EnGen’s mission remains the same: to make language, literacy, and career skills more accessible, measurable, and scalable than ever before.

For admins, we are hosting daily office hours and demos for you. Register here.

Your learners can get help here or help@getengen.com

Why has EnGen refreshed its platform?

Who is gaining early access to the new platform?

Do I need to do anything to switch my learners to the new platform?

When will the new platform launch?

Will learners lose their progress or data?

What’s new for learners?

How will reporting and analytics change for administrators?

How can learners and administrators share feedback - and what kind are you looking for?

What support will be available during the transition?

Q1. Why has EnGen refreshed its platform?

EnGen is committed to creating a more intuitive, personalized, and engaging learning experience that drives real-world results like confidence, career mobility, and community connections. Our refreshed platform is built on flexible technology that allows us to quickly adapt to the evolving needs of learners, employers, and workforce organizations, ensuring a more accessible and responsive experience for everyone.

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Q2. Who is gaining early access to the new platform?

Starting December 2, 2025, a select group of learners from partner organizations across the country will gain early access to the updated platform. Their real-time feedback will help fine-tune the experience before the full launch.

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Q3. DO I NEED TO DO ANYTHING TO SWITCH MY LEARNERS TO THE NEW PLATFORM?

The transition will happen automatically. EnGen will provide a new link for the updated application, along with an email with access instructions. Administrators may need to direct their learners in locating and bookmarking the new platform.

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Q4. WHEN WILL THE NEW PLATFORM LAUNCH?

Early access will begin on December 2, 2025, and the refreshed platform will open for all users on December 30, 2025. Administrators and learners will receive updates and information ahead of the transition.

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Q5. WILL LEARNERS LOSE THEIR PROGRESS OR DATA?

All learner profiles, progress, and reporting data will transfer seamlessly. The only change is how learners will access the new application: EnGen will send a multilingual email with an updated link and instructions. 

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Q6. WHAT’S NEW FOR LEARNERS?

Learners will experience a refreshed user interface and a new writing feedback tool, all designed to make learning more engaging and effective.

During the transition, some legacy features — such as the grammar guide, word bank, and select activities — may be temporarily unavailable.

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Q7. HOW WILL REPORTING AND ANALYTICS CHANGE FOR ADMINISTRATORS?

Early access users will have access to basic dashboard and reporting features. Over the coming months, EnGen will enhance platform reporting capacities, based on feedback from administrators like you. New dashboards will provide more detailed, real-time insights into learner progress, engagement, and outcomes.

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Q8. HOW CAN LEARNERS AND ADMINISTRATORS SHARE FEEDBACK — AND WHAT KIND ARE YOU LOOKING FOR?

Feedback opportunities are built right into the platform for early users: Learners and administrators can easily share input through in-app feedback widgets. You can also reach our Customer Success team directly by reaching out to your designated Customer Success Manager or emailing us at customersupport@getengen.com for additional support or suggestions.

We welcome all types of feedback — from identifying bugs or usability issues to sharing thoughts on navigation, content, and design. Every comment is reviewed by our product and learning teams and helps shape final updates before the full platform launch.

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Q9. WHAT SUPPORT WILL BE AVAILABLE DURING THE TRANSITION?

EnGen’s Customer Success, Coaching, Operations, and Enrollment teams will be available throughout the rollout to ensure a smooth transition. The updated platform will provide built-in, guided support to orient all learners and administrators.

For learners with early access to the platform, EnGen coaches and learner support team members will host dedicated office hours throughout the month of December to provide real-time assistance and answer questions. Learners can get help here or email us at help@getengen.com.

Administrators can also reach out to their designated Customer Success Manager, email us at customersupport@getengen.com, or call 609-651-8186. For additional help, client administrators and teachers can join daily office hours by registering here.

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