First time signing in? Look for an email titled "You've been invited to EnGen" and follow the link. Clicking the link in that email is how you set up your account, and how EnGen recognizes you on every future sign-in.

You only go through the invitation once. After that, you sign in normally.

Step 1: Find the invitation email

Look for an email titled "You've been invited to EnGen" or "Welcome to EnGen" from your administrator. The sender is usually noreply@engen.cloud or similar. Check your spam or promotions folder if you don't see it in your inbox.

The email contains a personalized link that's good for one use only. The link in the invitation email will auto-expire in 72 hours.

Image

Step 2: Click the link

Open the email and click the invitation link (often labeled Accept invitation or Get started). You'll land on a welcome page in your browser titled something like "Welcome, {your name}!"

Step 3: Set your password (password-based accounts)

If your account uses email + password, you'll be asked to choose a password. Pick something memorable but secure — at least 8 characters with a mix of letters, numbers, and symbols. Confirm the password and click Set password & continue. You're signed in.

Step 4: Or sign in with Google (Google-linked accounts)

If your account is linked to a Google address, the welcome page shows a Continue with Google button instead of a password field. Click it, sign in to Google (or pick your account if you're already signed in), and you're done — no separate EnGen password to remember.

You're in! From now on, you can sign in directly from EnGen https://learner.engen.cloud/ — you don't need to use the invitation link again (and it won't work a second time).

You can access EnGen from your laptop or desktop computer by going to https://learner.engen.cloud/

Watch this video to learn how to log in to EnGen from a laptop or desktop computer.

Step 1: Start from the EnGen sign-in page

Open EnGen. You'll land on the welcome page with a Sign In button.

Image

Step 2: Click Sign In and a window opens with the sign-in options available to you:

image

What you see in this window depends on what your organization has set up.

The four most common ways to sign in:

1. Email + password — type your email, then your password.

2. Continue with Google — if your account is linked to a Google email (Gmail or Google Workspace), click this button and sign in with Google. 

3. Your work account (Single Sign-On) — if your employer uses a corporate identity system (Okta, Azure AD, OneLogin, etc.), you sign in once with your work credentials, and EnGen recognizes you automatically. 

4. From your school's learning system (LTI) — if you access EnGen through your school's Canvas, Blackboard, Moodle, or similar platform, you don't sign in to EnGen directly — you click a link in your course and land in EnGen already signed in.

Yes! You can use EnGen on your smartphone! Watch this video to learn how to save EnGen to your cell phone home screen:

• Android: How to add EnGen to your home screen

• iPhone: How to add EnGen to your home screen

Things to note:

• This is not an app.

• It will look and function like an app on your device.

• It provides quick and easy access to EnGen, so you can open it faster.

If you would like to change the language of your account, follow the steps below:

Step 1: Go to your EnGen homepage, and click on your profile in the top right corner of the page. Then, click on “Manage my account”:

image

Step 2: In the “My account” section, click on “Languages”:

image

Step 3: Once you select the language of your preference, it will be saved automatically:

image

Your account will now be in the language you chose.

**NOTE**: When you update the language of your account, this may affect the emails and text messages you receive from EnGen. For example, if you switch the language of your account from Spanish to English, you will now receive communications from EnGen in English.

To see what tasks you should complete each week, check your email on Sundays.

EnGen's Sunday email summarizes your progress, invites you to workshops, and reminds you of the tasks you should do this week!

This email contains the following information:

1. A progress report of all the great work you did over the last week

2. What you should do in your EnGen program this week

3. Links to courses that we recommend you take

After completing the Needs Analysis, which you can find by going to Profile → Needs Analysis, EnGen will recommend courses based on your interests.

You can find these recommendations under Recommended Courses for You on the Home page:

image

Additionally, your organization or school may assign specific content for you to complete. You can find this content under Your Assigned Courses on the home page:

image

Please note that the main source of content is the Catalog, where you can browse and choose from the available courses:

image

You can filter courses by Keywords, Levels, and Career Pathways:

image

To start a course, click on it, and then click on the purple button “Start Course”:

image

The course status will then show as In Progress, and the first lesson in each unit will become clickable:

image

You can start with the first unit of a course or select any unit that you wish to complete.

Please note that you are not required to complete all the units in a course. You can choose the units that best align with your needs and learning goals, even if you do not complete every unit in the course.

The EnGen Proficiency Assessment (PA) is a test designed to measure your general level of English. EnGen uses your PA results to recommend courses that match your English level, so you can learn at a level that is challenging but not overwhelming. 

The PA is adaptive, which means the difficulty of the questions changes based on your answers. The assessment starts at your current English level, based on your Needs Analysis or your most recent PA, and includes a Listening test followed by a Reading test.

If you answer most questions correctly, the next questions will be more difficult; if your performance is in the middle, the level stays the same; and if you answer fewer questions correctly, the next questions will be easier.

The assessment continues until there is enough information to determine your level. Your results include a separate level for Listening and Reading, and your overall English level is based on both results.

After 80-90 days on average, depending on your program, you may have the opportunity to take the PA again.

Taking the assessment multiple times allows you—and EnGen—to see how your English skills have improved throughout your program.

How often you should take the Proficiency Assessment (PA) depends on your program. On average, the Proficiency Assessment becomes available every 80–90 days.

To check when your assessment will be available again, go to Performance → Assessments and check the assessment availability date:

image

If the PA is already available, you will see the Take Assessment button:

image

Once you complete the Proficiency Assessment (PA), go to Performance → Performance Assessments to view and download your certificate as a PDF:

image

image

Note: Depending on your program, you may not have access to any or all of EnGen's added services.

EnGen offers the following added services:

• GROUP CLASSES: Group classes are live, online classes available every day, at all times of day and overnight. EnGen offers group classes on helpful topics— grammar, pronunciation, career readiness, and more! In group classes, you connect with other learners in small groups, receive personalized feedback from your instructors, and get the help you need in a supportive and fun environment!

• PRIVATE CLASSES: EnGen offers private one-on-one classes with a certified instructor online. Taking a private class is a great way to practice speaking and pronunciation and to work on other skills that you may find challenging. Private classes are the best time to focus on specific aspects of the English language that you have trouble with.

• WRITING PROGRAM: EnGen's Writing Program is an online, personalized English language writing program. EnGen's writing teachers provide personalized instruction and give you writing prompts to help you practice the type of writing that suits your needs, goals, and English level. You may work on any type of writing needed for your career, education, or everyday life.

• COACHING: If your program includes Coaching, you will be assigned an EnGen Coach. Your Coach supports and guides you through your English learning journey with EnGen. They will answer your questions and empower you as you work towards reaching your goals.

  Your EnGen Coach can help you:

  • Understand your progress

  • Overcome obstacles and answer your questions

  • Find the resources and content that are right for you

  • Understand what you should focus on in order to be successful

  • Stay motivated throughout your program

• You will have the opportunity to connect with your EnGen Coach in the following ways:

  • Personal or small-group meetings by video or over the phone

  • Weekly Open Coaching Hours

  • Text messages & emails

Note: Depending on your program, you may not have access to any or all of EnGen's added services.

To find out which added services your EnGen program includes, you should check:

• The email you receive on Sundays – If your EnGen program includes access to workshops, private classes, or the Writing Program, this email includes tasks for these services.

• The email you received on the 1st day of your EnGen program – If you started your EnGen program in January 2024 or later, you received an email on the first day of your program that lists what your EnGen program includes. Look for an email with a subject that includes “Welcome to EnGen” (in English or your language).

EnGen automatically detects your time zone based on your device settings. Session times, live class schedules, and reports are displayed according to your local time zone.

If your time zone appears to be incorrect, check the date and time settings on your device and make sure the correct time zone is selected. EnGen will then use your device’s time zone when displaying session and class times.

1️⃣ Connect with other EnGen learners on Facebook!

In EnGen's Learner & Alumni Community group on Facebook, we share valuable resources, study tips, and more! Connect with other EnGen learners, hear their stories, and share yours too. Our growing community of EnGen learners and alumni provide an opportunity for learning, collaboration, and support.

Click here to join EnGen's Facebook group: https://www.facebook.com/share/g/16BXj21amQ/

Once you are on the group page, click Join group. In order to join the group, you must:

• agree to the group rules, and

• provide the email address that you use for your EnGen account

An EnGen team member will approve your request to join as soon as possible!

2️⃣ If you have access to group classes, sign up for an English Social Hour! English Social Hours are an opportunity to meet other EnGen learners and practice your English in an informal setting.

See the information below to learn about the dedicated members of our Coaching Team!

pic_Alaa

⬆️ Alaa – Alaa is originally from Iraq. He immigrated to the United States in 2016. He speaks English and Arabic.

pic-Carla

⬆️ Carla –  Carla is originally from Puerto La Cruz, Venezuela, and she has been in the US since 2016. Carla speaks Spanish.

pic_Catalina

⬆️ Catalina – Catalina is originally from Colombia. She immigrated to the United States in 2002. She speaks Spanish and English.

pic_Carolina

⬆️ Carolina – Carolina is originally from Panama. She immigrated to the United States in 2007. She speaks Spanish and English.

pic_Cristina

⬆️ Cristina – Cristina is originally from Brazil, and she immigrated to the United States in 2021. She speaks Portuguese, Spanish and English.

pic_Diana

⬆️Diana – Diana is originally from Mexico and has permanently lived in the US since 2022. Diana speaks Spanish.

pic_Emma

⬆️ Emma – Emma is originally from Haiti. She immigrated to the United States in 2010. She speaks Haitian Creole, French, Spanish, and English.

pic_Felipe

⬆️ Felipe – Felipe was born in Ecuador and moved to the United States when I he was fourteen years old. Felipe speaks Spanish.

pic-Jean

⬆️ Jean –  Jean is originally from Port-au-Prince, Haiti, and immigrated to the US in 2018. He speaks Haitian Creole, French and Spanish.

pic_Lorena

⬆️ Lorena – Lorena is originally from Colombia. She immigrated to Canada in 2002. She speaks Spanish and English.

pic_Magaly

⬆️ Magaly – Magaly grew up in South Texas, and although she has lived in the United States her whole life, she considers Spanish her first language.

pic_Marisela

⬆️ Marisela – Marisela's family is from Mexico, and she was born and raised in the United States. She speaks Spanish and English.

pic_Mariya

⬆️ Mariya – Mariya is originally from Ukraine. She immigrated to the United States in 2022. She speaks English, Ukrainian, Russian, and Portuguese.

pic_Paula

⬆️ Paula – Paula is originally from Colombia, and she immigrated to the United States in 2018. She speaks Spanish and English.

pic_Sara

⬆️ Sara – Sara is originally from Nicaragua, and she immigrated to the United States in 2022. She speaks Spanish and English.

pic_Vanessa

⬆️ Vanessa – Vanessa's family is from Mexico, and she was born and raised in the United States. She speaks Spanish and English.

pic_Xochitl

⬆️ Xochitl – Xochitl is originally from Mexico and the Dominican Republic. She immigrated to the United States in 1991. She speaks Spanish and English.

Registering for Group and Private classes if they are part of your program is a great way to practice your speaking and listening skills in English.

You can also use EnGen's Pronunciation feature. With the Pronunciation feature, you can practice pronouncing the words you have learned. EnGen's technology will analyze your pronunciation and give you feedback.

To find the Pronunciation Practice feature on EnGen, go to Practice → Word Bank → Practice Words → Pronunciation:

image

It depends on the program through which you access EnGen (i.e., your school, employer, organization, etc.). Depending on your program, you may receive an email or text message from us with instructions for re-enrollment before your access to EnGen expires. If you have any questions about re-enrolling in EnGen, email help@getengen.com.

————

If you are a learner with Guild, you will get an email or text message (from Guild and/or EnGen) to let you know that it is time to apply again.

When it is time to apply again, follow these steps:

• Log in to your Guild account.

• Scroll down to the Confirm your Enrollment section.

• Select Yes to continue your enrollment for another six months.

• Click Save.

• Once you click Save, you should see a message that says, "Enrollment confirmed."

Use the "Having trouble signing in?" link

On the EnGen welcome page (the page with the Sign In button), look for a small link below it that says Having trouble signing in? Click it to open a help form:

image

Tell the form what's going on (e.g., "I forgot my password") and submit. Your administrator (or EnGen support) will follow up — they may send you a password reset email, or take care of it on their side.

Or, ask your administrator directly

If you know who manages EnGen at your organization, contact them directly — often by email or your normal IT channel. Ask them to send a password reset link. They'll trigger it from the EnGen Admin Portal.

Open the password reset email

Look for an email from noreply@engen.cloud (or engen@updates.engen.cloud) with a subject like "Reset your EnGen password". Click the link.

Set a new password

You'll land on a page that greets you by name and asks for a new password. Pick one and submit by clicking Set password & continue. You're automatically signed in — no need to enter the new password again:

image

The new password takes effect immediately. The next time you sign in to EnGen, use the new password.

If you are a learner with Guild, Walmart, Aprende, Ed2go, ProLiteracy/New Readers Press, Penn Foster, or EdAssist, go to the section “Organization-specific Contact Information” below.

All other learners:

If you have a question about your EnGen program, the EnGen website, or the EnGen mobile app, click here to submit a ticket to our team, or email help@getengen.com. If you have a technical issue, please include the following information in your email:

• The email address that you use for your EnGen account

• The part of the EnGen platform that is experiencing the issue (ex: a particular unit, the Proficiency Assessment, the Word Bank, signing up for a group class, etc.)

• Details about the issue (What's going wrong? What's not working properly? What error are you getting?)

• The device you are using (ex: laptop, smartphone (iPhone/Android), tablet, etc.)

  If you are using a smartphone or mobile device, please also include:

  • The mobile app version you are using (we release new versions monthly)

  • The software version of your mobile device (the mobile app runs properly for the most updated software versions)

• The web browser you are using (ex: Chrome, Safari, etc.)

• Screenshots of the issue

All of this information will help us solve the issue as quickly as possible!

Organization-specific Contact Information:

Guild learners:

• Contact Guild Customer Support here.

• Guild Support phone number: (800) 985-4027 . If necessary, you should ask to speak to a bilingual Spanish-English coach.

Walmart learners (via Workforce Edge):

For support related to program changes, tuition reimbursement policies, or employee benefit–related inquiries, contact Workforce Edge:

• Email address: WalmartCoach@workforceedge.com

• Phone number: (888) 311-2099

• Live Chat is available within the Workforce Edge portal.

Aprende learners:

• Aprende Support email address: contacto@aprende.com

• Aprende Support phone number: (305) 908-3413

Ed2go Learners:

• For questions about your Ed2go program, log in to your Student Center and click the Course Support button next to your course. Submit the support request form. The Ed2Go support team will respond within one business day.

• For general support, call (855) 520-6806 or use Ed2go'sLIVE CHAT.

ProLiteracy/New Readers Press learners:

• ProLiteracy Support email address: support@proliteracy.org

Penn Foster learners:

• If you are an enrolled student and have questions about your program, please contact Student Services at (888) 427-1000. If calling from outside the USA, call (570) 961-4033.

• If you are a Penn Foster learner enrolled through Guild, please call (800) 840-0457.

• Learners can also email Student Services by logging in and clicking the Help & Support section of your student portal.

EdAssist learners:

• Call the Bright Horizons Contact Center at (844) 266-1532 .

  • Available Monday to Friday, from 8 am to 8 pm Eastern Time

• Submit a Support Ticket here.

  • On the support page, you can also connect directly with an EdAssist specialist.

• If you need help logging in to the EdAssist portal, visit your employer's intranet to find login instructions.

Other ways to contact EnGen for help:

If you have an EnGen Coach, you can email or text your Coach using the contact information included in the emails and/or text messages he/she sends.