Customer Service

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In this course, learners will receive an overview of industry best practices as well as real-life examples of customer service through specific channels, including telephone, email, live chat and social media. Overall learners will be able to:

  • Apply Customer Service best practices.

  • Understand customer complaints and reconcile issues.

  • Communicate with clients about customer-service related topics.

Beginner, Customer Service, Career Exploration, Workplace SkillsGuest UserCustomer Service, Workplace Skills, Beginner, Career Aligned