IT Helpdesk & Support

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In this course, you will receive an overview of industry best practices as well as real-life examples of IT helpdesk and support through specific channels, including telephone, email, live chat and social media.

  • Apply IT Helpdesk and support best practices.

  • Communicate with customers and troubleshoot technical issues.

  • Understand and explain technical issues and solutions.

Career Exploration, Technology, Workplace SkillsGuest UserTechnology, Workplace Skills, Career Exploration, Career Aligned