Intermediate Business Skills: Phone Calls

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In this course, you will learn how to navigate phone calls in all kinds of business contexts, from check-ins with colleagues to conference calls to customer complaints. You will hear examples of people handling tricky communication difficulties on the phone and learn common phone phrases and conventions. By the end of the course, learners will be able to:

  • Learn useful phrases for common phone call situations.

  • Handle tricky phone situations and resolve difficulties in comprehension.

  • Listen to examples of phone calls in a variety of business situations.

Career Exploration, General English, Workplace SkillsGuest UserCareer Exploration, Workplace Skills